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Approved Listeners
Listeners must complete ThoughtMate's application and review process before they can participate in listening sessions.
Safety & community
Human connection should feel safe.
ThoughtMate is designed around respectful conversation, clear boundaries, privacy and tools that help people speak up when something does not feel right.
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Private conversations
Listening sessions take place within the ThoughtMate experience rather than requiring users to exchange personal contact details.
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Report concerns
Users can report inappropriate behaviour or other safety concerns so they can be reviewed by ThoughtMate.
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Clear boundaries
ThoughtMate is designed for supportive conversation and is not a replacement for professional medical or mental-health care.
Community guidelines
Respect goes both ways.
ThoughtMate works best when everyone treats the person on the other side of the conversation with dignity and respect.
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Treat the other person with respect.
2
Do not threaten, harass, intimidate, or abuse another person.
3
Do not request or share inappropriate personal information.
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Do not use ThoughtMate to facilitate illegal activity.
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Respect the boundaries of the person you are speaking with.
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Report behaviour that makes you feel unsafe.
If something goes wrong
Speak up. We take reports seriously.
If you experience inappropriate behaviour during a ThoughtMate interaction, use the reporting tools available in the app. Reports can be reviewed and may result in restrictions, suspension or removal from the platform.
1. Report
Tell us what happened.
2. Review
The concern can be investigated.
3. Action
Appropriate action may be taken.
Important safety notice
ThoughtMate is not an emergency service.
ThoughtMate provides supportive conversation and is not intended to replace emergency services, professional medical care, psychological care, or crisis intervention. If you believe you are in immediate danger or are experiencing an emergency, contact your local emergency service or an appropriate crisis resource.
For Listeners
Listeners deserve a safe environment too.
Safety is shared. Listeners can also report concerns and inappropriate behaviour from people they interact with on the platform.
Set boundaries
You can maintain clear boundaries during every session.
End a session
Sessions have defined time limits and can be ended through the ThoughtMate experience.
Report concerns
Report behaviour that violates ThoughtMate's community standards.
Good conversations start with respect.
Learn how ThoughtMate works or find a listening session when you're ready.