Privacy Policy

1. Introduction

ThoughtMate is designed to provide a safe, respectful space where people can talk and be heard. This Privacy Policy explains how ThoughtMate collects, uses, protects, and handles information when you use our website, mobile application, and related services.

2. Information We Collect

Depending on how you use ThoughtMate, we may collect information such as your account details, contact information, profile information, session information, messages you choose to send, transaction information, and technical information required to operate and secure the service.

We aim to collect only information that is reasonably necessary to provide, maintain, secure, and improve ThoughtMate.

3. How We Use Information

We may use information to create and manage accounts, provide listening sessions, facilitate payments, communicate with users, maintain platform security, prevent abuse and fraud, provide customer support, and improve our products and services.

4. Listening Sessions

Information shared during a listening session may be processed and stored as necessary to provide the service, maintain safety, resolve disputes, and comply with applicable legal obligations. Users should avoid sharing passwords, payment credentials, government identification numbers, or other information that is not necessary for a listening conversation.

5. Payments

Payments may be processed through third-party payment providers. Payment providers may collect and process payment information according to their own privacy policies and terms. ThoughtMate does not need to store complete payment-card information in order to provide the service.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, disclosure, or loss. No online service can guarantee absolute security.

7. Third-Party Services

ThoughtMate may use trusted third-party providers for services such as authentication, hosting, analytics, communications, and payments. These providers may process information on our behalf or independently as described in their applicable policies.

8. Your Choices and Rights

Depending on where you live, you may have rights concerning your personal information, including rights to access, correct, delete, restrict, or object to certain processing. Requests can be made through our contact channel.

9. Children

ThoughtMate is not intended for children below the minimum age permitted by applicable law. We do not knowingly collect information from children in violation of applicable legal requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date shown at the top of this page and provide additional notice where required.

11. Contact

If you have questions about this Privacy Policy or how ThoughtMate handles information, please contact us through the ThoughtMate contact page.