Refund & Cancellation Policy

1. Overview

ThoughtMate provides paid listening sessions that are requested for a selected duration and price. This policy explains how cancellations and refunds are handled.

2. Before a Session Begins

If a paid listening request has not yet been accepted or the session has not started, a user may be eligible for a refund or cancellation according to the status of the request and the circumstances involved.

Where a listener is unavailable or ThoughtMate is unable to provide the purchased session, we will make reasonable efforts to provide an appropriate resolution, which may include a refund.

3. After a Session Starts

Once a listening session has started, the amount of any refund may depend on the circumstances, the portion of the session already provided, technical issues, and applicable consumer protection laws.

If a session ends early because of a technical problem or an issue attributable to ThoughtMate or the assigned listener, we may review the session and provide an appropriate remedy.

4. User Cancellations

Cancellation availability may depend on whether a listener has accepted the request and whether the session has started. Applicable cancellation options will be presented through the service where available.

5. Failed or Duplicate Payments

If a payment fails, the paid service will not be considered successfully purchased unless the payment is subsequently confirmed.

If you believe you were charged more than once for the same purchase, contact ThoughtMate so we can investigate the transaction and, where appropriate, arrange a correction or refund.

6. Refund Processing

Approved refunds are normally returned through the original payment method where the payment provider supports this. The time required for funds to appear may depend on the payment provider, financial institution, currency, and country.

7. Consumer Rights

Nothing in this policy is intended to remove or restrict any mandatory consumer rights that apply to you under the laws of your country or region.

8. How to Request a Refund

To request a refund or report a payment issue, contact ThoughtMate with the account email address, relevant session or transaction details, and a description of the issue. Please do not send your full payment-card number or security code.

We may request additional information reasonably necessary to verify the transaction and investigate the request.

9. Policy Changes

We may update this Refund & Cancellation Policy from time to time. The updated version will show the applicable revision date.

10. Contact

For refund or cancellation questions, please use the ThoughtMate Contact page.